I am very, very unhappy with Grandin Road and highly recommend that you avoid them! The products are poorly made and the poor quality made it difficult to assemble. ), they won't honor it. gray grandin 5 days of pushing the big box onto our doorstep and then having to bring it in at night have left me wondering if UPS is even involved in this thing at all. Not just one complaint but several. While I could cancel the order (an outdoor bench), I have already received and paid for a bench pad to go on it, so I'd have to go through the hassle of shipping that back for a credit. Some of the products are nice (most of which are WAY over priced) but if something goes wrongforget ityou're SCREWED. I finally ordered a layered bedding ensemble that consisted of a light layered blanket with a quilt over top4 shams to go along with it and a bird wall dcor. The xmas tree storage bag seems ok, but we shall see when it comes time to use it after xmas. VERY bad customer service and they don't stand behind their products AT ALL. I tried to write a review - they would not post it because I said "customer service better improve its quality control or they are going to lose customers". The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I called yesterday morning and was told the item would ship Monday, but when I opened this morning's email, delivery is now pushed back to late August. The replacement table was delivered damaged. At an outlet, you're looking for deals. No Customer Service No attention to detail, NO one cares, they must be instructed to follow the script and then hang up. Nice products. After about a week My plastic water bottle bumped up against it and the glass exploded. No one called back. They have decent quality merchandise, but like the other two stores, it's pretty overpriced. Even Pier One Imports does a better job with better product. SHOCKING! I have since spoken with Tammy and Nancy (both supervisors) and both have promised me a refund that I haven't received. Horrible! We ordered a table, and it arrived with dents and paint chipped off. Then the rep told me that UPS had been dispatched to an address in a city two hours from where I live to pick up the stool. With a legacy of mail-order sales, they have also expanded to include two outlet centers as well as a popular online store. The next day I received 2 folding beds! Slumber Search is supported by readers. STAY AWAY!!! I cannot believe this company can continue to lie to you and keep doing busiiness. The item has been delivered to Grandin Road according to UPS, but Grandin Road RUDE customer service tells me they do not have the table. Just look at other reviews. As of today I still dont have product that I paid for 2 months ago very unacceptable. Never Ever order from this company. I asked about that and the story changed to basically this is a glitch and I shouldn't be concerned. You can still see all customer reviews for the product. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Seems to be a random assortment of home goods. I have shopped from Grandin Road for years but will no longer return. They must have a preprogrammed script when deliveries are late. A couple of weeks later, we realized the color of the stools was not right for our space and wanted to exchange them for a different color. It's been over a month they have not called me to tell me or update me on when they will be shipping product out. If you use one of these and buy something, Slumber Search may make a small amount of money. If you are going to offer such a product then charge $50 and make it lush not skimpy. May all benefit! I bought these two otomans for a pair of chairs so I regretfully can't cancel the order, I just get to listen to a new lie and another arrival date off in the distant future. bar counter julien stool stools Since then, I have been given multiple later dates for delivery with no end in sight. I have been so lucky that all my items has arrived on time and in one piece. I asked if they couldn't have it picked up at the house since it weighed a lot and wouldn't fit in my car, and they said NO! As others reviews have stated, this company is unethical and shady. I'll never order another furniture piece from Grandin road. Luckily, I didn't end up ordering from them because of how I was treated by them on the phone, but I wish I would've looked at these reviews before even considering a purchase. Table arrived with chip in the marble top of table. Here though, I was told I cannot get anything in writing to confirm my cancellation, and that I could go to the web to see it's cancelled status. When we tried to return it, we had to find a box big enough to ship an item that is too big to drop off at the UPS store. They have halloween decorations, Easter, outdoor items, paintings, and Christmas items! And I am seeking legal action. Have always loved Grandin Road's catalogs. Mine was ordered in April and just told it will be shipped end of Oct.. I can't believe how stupid people are. There are too many other businesses out there with better systems and faster service. Ordered outdoor benches as Christmas gift. Many online sellers do that, but apparently not this one. For both pick-ups, UPS left me a slip indicating it was their "3rd attempt" to pick up the stool, which was not true. If I could give zero stars I would. This is the WORST customer service I've ever encountered. Called Grandin Road to find out where the chair was & she said it was still at the delivery warehouse & would call them again to get the chair delivered. This is the first time I have ever experienced such a penalty for returning an item. Product just as described and expected. Wished I lived close to an outlet. Upon calling, customer blamelessness was acknowledged but customer was still charged for shipping services never rendered by a customer service supervisor who could not adequately explain shipping practices and charges. She told me that I would be refunded the second charge as soon as they received an email saying that the damaged table was released/picked up. I contacted the BBB. So I know her name, address and purchase amount for her order. Called to cancel and while it took a while, they were nice. I ordered a rug from Grandinroad and after THREE MONTHS, I finally cancelled my order. I called on a Saturday night at 10pm and the customer service rep was WONDERFUL. This is an appalling company. I ordered quite an expensive metal, retro glider, outdoor furniture set. Kept calling and about 10 days later (!) Nothing else, other than just wait hopefully it will be there soon. It's housed in the same building with Frontgate and Ballard Designs, as they are all the same company. See how it all works here. I ordered the Morgan bars stools from grandin road maybe 2 months ago. Apparently they only allow good reviews?? I purchased a witch silhouette for Halloween and added a black cat. Furniture shopping is an oftentimes tedious and mundane task. Turns out I wasn't even supposed to get it for months. seriously? So I sent it back. I ordered a faux fur xmas tree skirt, a xmas door mat and a xmas tree storage bag. Sketchy! Grandin Road is a furniture and home decor catalog and online storefront that also offers two outlet locations (one in Ohio and another in Georgia). BTW, the other businesses owned by this same POS parent company, CORNERSTONE BRANDS, include: Ballard Designs, Chasing Fireflies, Frontgate, Garnet Hill, Improvements, and TravelSmith, ALL of whom just lost my business. I called customer service and asked to speak with a manager. Overall, customers have good things to say about Grandin Road and their generous return policy, but there were some disagreements on durability and perceived quality for some shoppers. Request a catalog today. Needless to say, I will never be ordering from them again and will make sure no one I know will have to deal with this poor customer service. Great first impressions if this online retailer. Since Grandin Road and Frontgate's head offices, with designers, merchandisers, warehouse, and all, are just a hop, skip, and a jump away, you get a lot of off stuff. I ordered 4 chairs, 2 bases and a glass top for my elderly parents November 8th & 9th. In the end, it would have been much more cost effective for them to return the small shipping charges than to lose the future business of myself and everyone else I know. I just want to echo the opinions given here already about the horrible customer service received from this company. I called during that time and spoke with Tammy, another supervisor. Just received my first order from Grandin Road. The next day they left a message saying I could not get the 50% off. The second stool arrived with the wrong color seat. By this time, I was worried because I had a dinner party planned and I didn't have a table. And the ripped, white fabric stool cover was testament to the fact that I was not the first owner. It never arrived. The advertisement said 25% off.so, we saved $143I was thrilled and super excited to get my items. You can get a really good deal here and a lot of times they knock a good percentage off the price. Was going to purchase two more chairs (if we liked this one) but now the company will lose my business and hopefully others business once reading my review. After a few more days, they canceled the order as they had "run out". If you want quality merchandise and service go elsewhere. The pros: Wide array of contemporary rugs at affordable prices. Stick with Wayfair though not perfect honors service & reputation & makes things right. Its been almost 3 months, and I've never received the promised discount. I wish I could give a ZERO rating for this furniture company. They do NOT stand behind their guarantee!!!! I returned the item because it was not what I expected it to be. While most customers like Grandin Road's offerings, there are some complaints about issues with delivery for some customers. Guess what, they shipped the cat. Grandin Road offers over 100 styles and material choices in a variety of size options. Recommend you hover over the product and confirm delivery (at least reported delivery) dates before buying. When I reviewed the item on their website, they wouldn't publish it. stools Terrible. We ordered four counter stools online and they arrived within a couple of days (far sooner than promised) in excellent condition. The first most popular request by eager Grandin Road shoppers are new bar stools and dining room seating. Finally the damaged stool was picked up (on Christmas Day). No one can give me a name of a sales manager so I can really complain with a possible result for fixing this horrible problem. stools julien grandin grandinroad They have so many items! This company has horrible customer srevice. I would send it back if it would not cost an arm and a leg to do so. I like the product well enough to write this. I ordered furniture and it came damaged. Why would you offer such a product and not have it available to ship before xmas? I really liked some arm pieces they had so I'll be back!! Does anyone know the corporation complaint line? After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Hope the $300+ bucks they saved by not giving me credit was worth it!! I ordered the Picadilly Round Dining Table and after two months, the paint cracked and the wood split apart. Customer service just gave me the "its on our website" languagethat's not customer service. Will update on whether or not the refund actually happens. I will never do business with them again, not that they likely care. She then forwarded me to a supervisor who explained to me that the price has to be "marked down" to that amount & not "on sale".so that "SIMPLY BRING TO OUR ATTENTION" line is GARBAGE!!! I became serious concerned about the quality of the product they would provide if this was the type of commitment they have to customer satisfaction. These come in a wide array of materials such as faux leather, cotton, and synthetic material. I called customer service and they applied the free shipping that hadn't activated when I placed the order. When I call then they tell me it's being looked at for quality assurance to make sure I don't have any issues with that period however It's been almost 30 days. BUT, not worth taking a chance on these losers after reading all of the horrible reviews. I only purchase online and always Halloween items, ranging from small items to over size items. I know this because I accidentally ordered two of the same products. 2022-2023 Slumber Search $1,000 Scholarship. The faux fir xmas tree skirt was a joke -- very poor quality and thin. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2022 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Grandin Road is one of the most popular home furnishing and decor catalog companies. Others wrote that they paid for their own returns, but were never reimburst. They even asked me to rewrite the review. I asked customer service if there was anything that could be donesome kind of an adjustment and they refused. With options that start from below $100 and have stylish designs using materials like wicker, bonded leather, and solid wood, Grandin Road has offerings for most room styles while being competitive on price point. Talked to a supervisor & manager and either of them offered little help. For some reason, the order was changed to 1 stool. I could not be happier. From Mail Order catalog. I am paying twice for something I don't even have yet? For your shipping mistake? Shipments can take long. A week later, I tried to track my order online and to my surprise my order was cancelled! They lie to you about the date that your product will arrive. 3 months later- still no umbrella so we try one last time and get the same " the umbrella is on the UPS truck I'm sure it will be delivered soon !" 2 more came in a timely manner. Grandin Road provides budget-friendly to moderately priced home furnishings and decor. Get The Best August 2022 Furniture Deals! If something is listed in stock when I place the order, I understand that it may not actually be in stock when my order is processed, but at the very least, I expect an email asking me if I can wait FOUR MONTHS for it to ship. Finished out the order and later in the process, the coupon code reverted to no-good. I love joss and main as they stand by their products. First order with Grandin Road - just discovered it when looking for Christmas decorations. julien grandin The representatives at the company and the managers offered NO adjustment. Oh, and in case you're wondering.the third table was also damaged and the box was covered in dirt and looked like it had been opened and taped back together. told them I would never shop from them again. With a legacy as a popular catalog business, Grandin Road offers affordable price points in contemporary designs and styles. However one of those was damaged I shipped it back. Called them and they would do nothing. Highly recommend! A week latersame story. We were told the table top would be delivered 5 different times and someone would call us 30 minutes prior to delivery NEVER a CALL until Gardin Road called to say the glass table top was broken and would need to be replaced. Oh, they also sell your name and address to other marketing companies. I've wandered through many times, but since we have a community pool and live in a condo, we don't a have a huge need for the outdoor items they sell. Then got email after email about the products being late, later and later. Avoid Grandinroad like the plague. The company didn't send any form of communication at all about the change in order status. :) "If we offer a special price on the item you purchased within 30 days of your sale, simply bring it to our attention and we'll refund the difference.". Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. They do NOT stand behind their guarantee! I ordered a headboard for my new place. I feel sorry for these people who really have no answers to give you except lies. Ordered an umbrella. I just finished talking to a service representative. This is a comment for the online retailer. I than called them to cancel they cat as there was no point without the witch silhouette. Customer service told me to place the order and send them the order number - ok, cool. Shame on me for not reading the fine print. I read the girl this price guarantee article on their page. Reported the issue immediately. I called them and they refused to give me the credit. It's pretty tight in there, real estate-wise. Please make sure that you are posting in the form of a question. The pros: Funky and fun Halloween offerings available all-year for the true enthusiast. I think I will email her come to think about it. Any company willing to lose a customer over $57 is worth losing, in my opinion. I sent the stool back. Seriously? It had cracks and it looked like someone had touched up the paint in several areas. Another piece was broken and I had to repair it. If you want abuse, aggravation & headaches then Gardin Road is your store. Tried again by phone and left a message because "all agents were busy". Of all the catalogs I've ordered from, this one seems the worst of all of them. The original purchaser's return slip was even in the box. They need to re-think their customer service issues before they go BK. Every time you call it's a totally different story. Some describe issues when deliveries are delayed or items backordered, and some others mention concerns with durability of some items. The representatives are not nice. When I explained the situation to a manager, they would not budge on refunding the original shipping charges, even though my measurements match the specs given on the site. This site's sole purpose is to help you make the decision faster and with more peace of mind. It's one of the larger outlets at this mall. This can be OK, unless returns items. wow! Disabling it will result in some disabled or missing features. I hope they will do better as I have been a customer for a while but have not ordered anything since that episode. I called and customer service said I would get a $53.00 credit and they would send me an email. Why would I pay $50 for somebody to remove a box? Stay away! Furniture may be great - I don't know, never will. Thesecstools are great if you can get a set thats Doesn't have fabric hanging off nail sticking out or chipped wood .2 of the 4 bar stools showed up damaged. Another top priority for shoppers are new living and family room seating. Like all things you read on the Internet, understand there is no better judge than yourself. First I was told that on orders already shipped, they couldn't. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. The damaged table was picked up on August 15th, 2 weeks ago, and I have yet to receive my refund. Bought a great looking customresearch pool float, paid extra for shipping and it arrived damaged. Prices are epic with the 70% Off but I am not sure if that is normal. julien grandinroad Like COUNTLESS other reviews said-- AVOID THIS BUSINESS LIKE THE PLAGUE!!! Very poor customer service. Backorder delays 3 times and then today get a note that color cancelled. Shipping was free but packaging was inadequate. Paid extra with for the "white glove service" because I thought that would mean we would receive more than a bunch of parts sitting on our floor. This should be against the lawsuch thievery!!! Grandinroad's policy for dealing with it was to have me buy another one, send the damaged one back and then they would determine if a refund on the first was warranted. I'm sure I'll check back the next time I'm within reach, because I love to shop and bargain hunt. The cons: Some limitations with delivery and back ordered goods in some cases. AVOID IT!!!! When I unpacked it, there was quite a bit of damage to the largest piece, a glider couch. I ordered an item on June 2 and was told that the item was on back order, but would be available in several weeks. grandinroad Often there are in season catalogue items there too. I ordered 3 sets of chairs and a bench. I agreed..BIG MISTAKE on my part! With styles that stand out from the competition, customers like the look of Grandin Road's offerings. The replacement stool arrived damaged. counter grandin Several reviews for 2017 particularly Halloween. Most customers like the selection from Grandin Home with those having issues mostly mentioning issues with delivery and durability. Will cancel account and do not want any more catalogs! grandinroad sold stool counter The cons: Some complaints with durability and delivery reported. I had entered my email and signed up for their email list and was told that I'd get free shipping. However, the re-packaged stool remained outside my front door for 7 days more than the original pick up date, much to the chagrin of my neighbors. i recently ordered three items from the Grandin Road catalog (a first for me). LAST TIME I SHOP THERE!!!!!!!!!! Made me feel like it was my fault. I want to alert others to BEWARE when ordering from this company. Worth a stop in if you're up that way. Their customer "service" SUCKS!!!!!!!!!! This is the worst company I have ever dealt with! IDIOTS!!!!!!!!!!!!! Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. One was in its original box the other was in a huge generic box with padding. julien grandin People receiving items with parts thrown in the box, dirty and obviously used. It was not damage from shipping, but rather poor manufacturing. Called to cancel and it appears one was stuck for no real reason, while the other was actually "early". If you have a problem with service you are supposed to complain to their customer service dept. No reason to actually track the package and follow up. I recently ordered an outdoor bench and seating set. Could've saved a lot of time. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Buyer beware! More info. It arrived on 4 separate days, which was strange. Will never do business with them again. Horrible customer service. SERIOUSLY?? Signed up for the email list to get free delivery but the link didn't work. The more you spend, the more you pay (regardless of the weight of the item(s)).